All Heart Smart courses are fun and create a comfortable learning experience. Students should wear comfortable clothing. We want all students to feel comfortable and we'll make every effort to create a relaxed classroom environment.
If a student has a medical condition that would prevent them from performing chest compressions or breaths appropriately, please contact the instructor or coordinator and discuss the issue prior to class. In the event that the participant has medical condition, they are not necessarily disqualified from taking the course. Every effort will be made to pass the individual but all modules must be completed.
Drinks and snacks are allowed however, these will not be provided by Heart Smart. Your organization may choose to provide food and/or drinks. Please remove lipstick and do not chew gum during the class. Heart Smart practices absolute cleanliness and safety. All students will learn how to properly clean manikins and how to protect themselves from bacteria and body fluids during the class and when providing skills in an emergency situation.
+ Class Policy
+ Payment Policy
+ Attendance Policy/Cancellation Policy
Unless agreements are made prior to class, our clients will be held responsible for the number of participants confirmed to participate in the class. Heart Smart must be notified of any changes in the number of participants at leat 72 hours prior to the class. Otherwise you will be billed for the number confirmed plus any extra students who attend.
Individuals attending a community class must make cancellations 72 hours before class to receive a refund.
Your cooperation is greatly appreciated.
Unless agreements are made prior to class, payment is due 72 hours before the day of the scheduled class and this payment must be received in full. Depending on the size of the classes, payment may be required up to thirty days in advance to secure instructors and equipment. Payments by check may be made in advance to Heart Smart. If services are rendered before payment, payment is to be received within 15 days. Please see below for Late Payment Policy. Students may pay individually or the organization may pay for the group by check or cash.
Individuals attending a community class must make cancellations 72 hours before class to receive a refund.
There will be a $25 fee on all returned checks in addition to payment.
+ Late Payment Policy
Late payment will result in Late Fees and possible Service Suspension, which will be added to the total cost of the project or monthly services performed.
Definition of Late Payment
"Late payment" is defined as payment submitted after 11:59pm on the due date indicated on the invoice.
In the case of payments submitted as checks sent through the mail, both the check's date and the postmark date must be on or before the invoice's "due date" for the payment to be "on time". (Actual receipt date of the mailed check is immaterial, as mail processing time varies.)
Late Fees
In the following section, "days late" is defined as the number of calendar days after the invoice's due date. For example, if an invoice's due date is 1/1/2010 payment submitted on 1/2/2010 12:01am is considered one day late.
• A fee of $20 per week will be incurred by any client who fails to pay on time. This breaks down to:
o 1-7 days late: $20 total fee
o 8-14 days late: $40 total fee
o 15-21 days late: $60 total fee
o 22-28 days late: $80 total fee
o 29-35 days late: $100 total fee
o 36-42 days late: $120 total fee
o 43-49 days late: $140 total fee
o 50-56 days late: $160 total fee
o 57-60 days late: $180 total fee
• After a payment is 60 days late:
o an additional $80 fee will be incurred ($240 total fee)
o all accounts and ongoing services will be suspended, and the service contract will be terminated
• After a payment is 60 days late, the account will be turned over to a collections agency. The client will be liable for the $160 cumulative fee as well as any costs incurred by the collection process.
• If the client later requests that the account be reinstated, reinstatement is contingent upon:
o payment in full, and
o Heart Smart's discretion.
